Our Services

Service Contracts

At Lab Tech Support, we are committed to providing exceptional, customized care that delivers consistent high-quality results. As leaders in the repair, maintenance and support of mass spectrometers, our core strengths include RESPONSIVENESS.

With Lab Tech Support offices in Canada and the USA, and ability to work on such a wide range of equipment, we take pride in being responsive and reaching solutions quickly and efficiently. Our 24/7 availability enables us to respond to customer calls anytime so emergency machinery issues can be resolved, and operations restored, sooner and with minimal downtime.

Service Plans to Best Suite Your Needs

Q1 Service Plan

Our all-inclusive Q1 Service Plan is designed to bring optimal performance to your lab instruments while maximizing up time and productivity to your lab and business operations. The Q1 Service Plan includes 1 or 2 preventative maintenance (PM's), depending on the type of the instrument, along with all parts, labour and related travel.

Q2 Service Plan

An affordable option that offers preventive maintenance services with the added assurance of having experienced engineers ready if problem arise. The Q2 Service Plan is ideal for instruments that must operate at peak performance, but on a less frequent basis, and when there may be a limited budget. It includes 1 or 2 preventative maintenance (PM's), depending on the type of the instrument, and travel fees.

Custom Plan

We realize that every lab or company has different needs so we offer a flexible Custom Plan that can be tailored to your operation. We work with you to understand your maintenance requirements and budget, and then derive a plan that best fits those needs. Simply give us a call and one of our service representatives will be more than happy to assist you.

24/7 Expert Service Engineer

Every one of our friendly, knowledgeable service engineer can help you with any of the following along with many other services not listed:

  • Configuration
  • Method Development
  • Optimization
  • Installation
  • Software Tips
  • Contamination Prevention
  • Ion Optic Service
  • Roughing Pump Service
  • Modules Testing

  • Service Tricks